SHABANTEAM

Policies

Terms and Conditions for Shaban Team

1. Introduction

Welcome to Shaban Team. By accessing our website and using our coaching services, you agree to be bound by these terms.

2. Coaching Services

Shaban Team provides modern pentathlon and endurance sports coaching, including but not limited to modern pentathlon, triathlon and running programs. These services are delivered digitally through personalized training plans and online consultations.

3. Payment and Subscriptions

  • Payments are processed securely via PayPal (our Merchant of Record).
  • Subscription fees are billed in advance on a monthly/quarterly basis.
  • By subscribing, you authorize automatic recurring payments until cancellation.

4. Refund and Cancellation Policy

  • Due to the digital nature of training plans and the immediate access to intellectual property, refunds are generally not provided once the service has commenced.
  • Clients may cancel their subscription at any time; however, access will remain active until the end of the current billing cycle.

5. Health and Physical Readiness (Waiver)

  • The client acknowledges that endurance sports involve physical risk.
  • It is the client's responsibility to consult a physician before starting any training program.
  • Shaban Team is not liable for any injuries or health issues caused by a lack of caution and safety measures.

6. Intellectual Property

All training materials, plans, and content provided remain the property of Shaban Team and are for personal use only. Distribution or resale is strictly prohibited.

7. Governing Law

These terms are governed by the laws of the Arab Republic of Egypt.

8. Company Registration

Registration No.: 57055 | Tax ID: 780-670-329

Privacy Policy for Shaban Team

1. Information We Collect

We collect information to provide better coaching services to our athletes. This includes:

  • Personal Data: Name, email address, and contact details.
  • Health & Fitness Data: Age, weight, heart rate, training history, and any medical conditions you share to tailor your training plans.
  • Payment Data: Transaction details processed securely through our payment provider, PayPal. (We do not store your credit card information on our servers).

2. How We Use Your Information

Your data is used specifically for:

  • Creating and adjusting your personalized training programs.
  • Communicating updates, feedback, and billing information.
  • Improving our website and coaching methodology.

3. Data Storage and Security

We implement industry-standard security measures to protect your personal and health data. Access to your training files is restricted to authorized coaching staff only.

4. Third-Party Services

We use trusted third-party services to operate:

  • PayPal: For secure payment processing.
  • Training Platforms: (e.g., TrainingPeaks or similar) for workout delivery.
  • Hosting Providers: To maintain our website performance.

These providers have their own privacy policies and are committed to data protection.

5. Cookies

Our website uses cookies to enhance user experience and analyze site traffic. You can manage your cookie preferences through your browser settings.

6. Your Rights

You have the right to access, correct, or request the deletion of your personal data at any time. To do so, please contact us through our contact page.

7. Changes to This Policy

Shaban Team reserves the right to update this Privacy Policy. Any changes will be posted on this page with an updated revision date.

Refund & Cancellation Policy

At Shaban Team, we strive to provide the highest quality of modern pentathlon and endurance sports coaching. Our refund policy is designed to be fair to both the athlete and the coach.

1. Non-Refundable Services

Once a training program has commenced (defined as the delivery of the training plan, the start of the billing cycle, or the first coaching consultation), the service is considered "rendered." Due to the digital nature and the intellectual property involved in our training plans, fees are non-refundable once the program has started.

2. Pre-Start Refunds

If you have paid for a coaching month or a specific program but have not yet started the training (the plan has not been delivered and the cycle has not begun), you are eligible for a refund:

  • Refund Amount: 90% of the total amount paid.
  • Administrative Fee: The remaining 10% is retained to cover administrative costs and non-refundable transaction fees processed by our payment partners.

3. Subscription Cancellations

You may cancel your coaching subscription at any time. Upon cancellation:

  • You will continue to have access to your coaching services and plans until the end of your current paid billing period.
  • No further charges will be applied to your account.
  • No partial refunds are provided for the remaining days of a month already in progress.

How to Request a Refund or Access Data

You have the right to access, correct, or request the deletion of your personal data at any time. For any data-related requests or to apply for a pre-start refund, please contact us at contact@shabanteam.com.